batjil's Privacy Policy

batjil ("we", "our", or "platform") is a trusted online gaming and betting platform in Bangladesh. We give the highest importance to the privacy and data protection of our users ("you" or "member"). This Privacy Policy ("Policy") explains how batjil collects, uses, and protects your personal information.

This Policy applies to the batjil.cam website and all related services. By using our services, you are considered to have agreed to the terms of this Policy. If you disagree with any part of this Policy, we ask that you refrain from using our services.

1.1 Registration and Account Information

When you create an account on batjil, we collect the following information:

• Full name and date of birth
• Email address
• Mobile number
• Address and country of residence
• Preferred currency (BDT / Taka)
• Username and password (stored in encrypted form)

1.2 Identity Verification Information (KYC)

To meet regulatory requirements and prevent fraud, we carry out identity verification (Know Your Customer — KYC) in certain cases. Through this process we may collect:

• National ID (NID) or passport copy
• Driving licence or other government-issued ID
• Address verification documents
• Verification documents related to payment methods

1.3 Financial Transaction Information

We record information related to deposits and withdrawals. This includes:

• Reference numbers for bKash, Nagad, Rocket, or Upay accounts
• Transaction amount and date
• Transaction type and status

Note: We never store full payment card numbers or full mobile wallet PINs or passwords.

1.4 Automatically Collected Information

When you use our platform, some information is collected automatically:

• IP address and device information
• Browser type and operating system
• Page visit history and session information
• Information collected through cookies and similar tracking technologies
• Gaming activity and betting history
• Login time and usage patterns

2.1 Service Delivery and Operations

Collected information is primarily used to run our services smoothly:

• Account creation and management
• Transaction processing and financial services
• Gaming services and bonus programme management
• Customer support

2.2 Security and Compliance

We use information to maintain platform security and legal compliance:

• Prevention of fraud and money laundering
• Age verification (to confirm 21+)
• Prevention of multiple account creation
• Detection and prevention of cybersecurity threats
• Responsible gaming monitoring

2.3 Improvement and Communication

To improve our service quality and communicate with you:

• Platform performance analysis and improvement
• Delivering a personalised gaming experience
• Notifications about promotional offers and bonuses (if you have given consent)
• Notices about system updates and important policy changes
• Responding to customer support queries

3.1 Use of Cookies

batjil uses cookies and similar technologies on our website. Cookies are small text files stored on your device that help improve the functionality of our website.

• Essential cookies: Required to maintain login sessions and ensure security.
• Functionality cookies: Used to remember your preferences and settings.
• Analytics cookies: Used to understand site usage patterns (anonymous data).

You can control or disable cookies from your browser settings, though some services may be limited as a result.

4.1 Sharing with Third Parties

batjil does not sell or rent your personal information. However, in certain circumstances we may share information with third parties:

• Payment providers: Payment service providers such as bKash, Nagad, Rocket, and Upay receive the information necessary to process transactions.
• Technology partners: Technology service providers required for platform operations.
• Game providers: Game developers such as Pragmatic Play, Evolution Gaming, PG Soft, JILI, and Spribe may receive the minimum information necessary for game functionality.
• Legal authorities: Providing information to government authorities under court order or legal requirement.

Our agreements with all third-party partners include data protection obligations.

4.2 Disclosure for Legal Purposes

We may be required to disclose information in the following cases:

• Court orders or valid legal process
• Assisting investigations by government regulatory bodies
• Assisting law enforcement in investigations of fraud, money laundering, or other crimes
• Where necessary to protect our rights and assets or those of others

5.1 Technical Security

batjil applies industry-standard technology to protect your information:

• SSL/TLS encryption: All data transmissions are encrypted
• Password hashing: Your password is never stored in plain text
• Firewall and anti-intrusion systems: Prevention of unauthorised access
• Regular security audits: Identifying and fixing potential vulnerabilities
• Two-factor authentication (2FA): An additional layer of security for your account

5.2 Organisational Security

Alongside technical measures, we ensure data protection at the organisational level as well:

• Only authorised staff have access to personal information
• All staff regularly receive data protection training
• Strict confidentiality agreements with third-party partners
• A rapid response plan in the event of a data breach

6.1 Retention Policy

We retain your information only for as long as necessary:

• Active account information: Retained for as long as the account remains active.
• Transaction records: Financial transaction information is retained for a defined period as required by law.
• After account closure: Some information may be kept for a defined period for security and legal reasons.
• Marketing communication data: Deleted immediately upon withdrawal of your consent.

Once the necessary retention period has ended, we securely delete or anonymise your information.

7.1 Your Rights Regarding Your Information

As a batjil user, you have the following rights:

• Right of access: The right to know what information we hold about you.
• Right to rectification: The right to request correction of inaccurate or incomplete information.
• Right to erasure: The right to request deletion of your information in certain cases.
• Right to restrict processing: The right to request that your information be used only for specific purposes.
• Right to withdraw from marketing: The right to opt out of marketing communications at any time.
• Right to lodge a complaint: The right to raise a complaint regarding data protection.

7.2 How to Exercise Your Rights

To exercise any of the above rights, you can contact us:

• Email: [email protected]
• Via 24/7 live chat support

We will verify your request and will generally aim to respond within 30 days. Some additional information may be requested for identity verification purposes.

8.1 Age Restriction

batjil is strictly not open to anyone under the age of 21. We do not knowingly collect information from any minor. If we become aware that a minor has created an account, we will immediately close that account and delete all associated data.

If you believe a minor is using our platform, please let us know at [email protected].

9.1 Updates and Changes

batjil reserves the right to update this privacy policy from time to time. In the event of significant changes, we will:

• Update the "Last Updated" date on this page
• Send a notice to your registered email for important changes
• Display a notification on the platform

If you continue using our services after any changes, you will be considered to have agreed to the updated policy. We recommend reviewing this page regularly.

10.1 Privacy-Related Inquiries

If you have any questions, concerns, or requests regarding this privacy policy, please get in touch with our support team:

• Email: [email protected]
• 24/7 Live Chat: via the chat support on our website

Our customer service team is ready to provide support in Bengali around the clock (24/7). Protecting your privacy is our top priority.

Summary

To easily remember the key points of batjil's privacy policy:

• We do not sell your information
• All data is protected with SSL encryption
• Only the information necessary to provide services is collected
• Full right to view and correct your information
• Answers to any question via 24/7 Bengali support